Frequently asked questions

  • Frequently Asked Questions

    In this section, you'll find answers to the questions we get asked most frequently from our visitors and exhibitors. We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.


    1) What are the show dates and opening hours? 
     Wednesday 17 October: 09:00 - 18:00
     Thursday 18 October: 09:00 - 17:00

    2) Does it cost for me to register as a visitor at the show?
    There is no cost if you register on the in-cosmetics North America website before the show.

    3) Will I be able to print off my visitor badge at the venue?
    We have PC screen terminals for you to print off your badge at the venue. You will need to enter in your details and our system will be able to recognise these details if you pre registered with us.

    4) Are the Marketing Trends sessions and Technical Seminars free to attend?
    Yes, these sessions are free to attend. We advise that you arrive at least 15 minutes before the session is due to begin, to ensure that you get a seat in the theatres.

    5) How do I obtain a Letter of Invitation for my Visa application?
    To request a letter of invitation, please fill out the online visitor registration form (when registration is live). Once your registration is complete, you will be directed to a confirmation page. On this page, there will be a linkto request your letter of invitation. You will also receive a confirmation email that includes a link to request your letter of invitation. Once you have requested this, our team will vet your application and if approved, you will receive your letter of invitation via email.

    6) How do I get to Jacob K. Javits Center?
    Jacob K. Javits Center is very convenient to get to, with plenty of off-site parking within walking distance of the venue, the NY Wtaerway, the subway and the bus. No matter what mode of transportation you use, we think you’ll agree that getting to the Javits Center has never been easier. Click here for more info.

    7) What is the closest train station to Jacob K. Javits Center?
    Routes to the Javits can be found here.

    8) Can I bring my child with me to in-cosmetics North America?
    Unfortunatley, we do not allow any children in the exhibition halls under the age of 16.

    9) Will there be Wi-Fi inside the exhibition halls?
    The exhibition hall is Wi-Fi enabled but due to the high volume of people the connection is not always reliable. We suggest that you "Pay for Use" the "@Javits Wi-Fi" for a higher wireless service density .

    10) How do I navigate my way around the exhibition?
    We have a floorplan available in the in-cosmetics North America show catalogue to help you navigate your way around the exhibition. You can pick up a show catalogue at the registration desks just before you enter the exhibition.



    1) What time can I enter the exhibition hall from on the show opening days? Exhibitors will be able to enter the halls from 08:00 - 19:00 on show days.

    How do I access the Exhibitor Portal?
    To access the Exhibitor Portal, go to the website homepage and click on 'login' in the top right hand corner and then enter your login details. If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.

    3) When will the Exhibitor Manual go live and how can I access it?
    The online manual that contains important deadline dates, will ONLY be available to main standholders who have signed and returned their contract. The manuals for in-cosmetics North America 2018 will go live in the Exhibitor Portal in June 2018. It is very important that you grant access to the individual(s) responsible for managing your participation. Your unique access details can only be issued to agents and/or contractors on receipt of written authority from you.

    4) How do I register my sharers?

    As Reed Exhibitions and in-cosmetics North America only have a contractual relationship with main standholders, the sharer fee will from now on be charged to main standholder companies - not sharing companies. Sharers wishing to pay for their own registration fee should make payment arrangements directly with the main standholder.  The main standholder will be able to register each sharer via the Exhibitor Portal, only after having informed the in-cosmetics North America team of the exact number of sharers they would like to register. Please email to request a sharer form.

    5) How do I book a meeting room at the show?
    Please contact your local Sales Manager via our contact us page

    6) Is there Wi-Fi inside the hall?
    Yes but it is highly recommended that you order a hard wire internet connection for your stand via the Exhibitor Manual, as the Wi-Fi is public and only strong enough to send and receive emails.

    7) When is the deadline to change my stand type?
    1st August, by contacting your local Sales Manager via our contact us page

    8) Is there a cloakroom at the show where I can leave my bag? 
    Yes, we will be providing a cloakroom at the show for you to store your belongings and this will be located near the main entrance.

    9) I have a question about my exhibitor badge, who do I contact? 
    Exhibitor badges will be live shortly, more information coming soon.


  • Need help getting here?

    in-cosmetics North America attracts an international audience so wherever you're coming from we can help you find your way.

    Travelling to Javits Center

    Want to speak to someone?

    If you have questions about exhibiting or would like to speak to someone about booking your stand, get in touch with us today.

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